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Unable to Accept New Duty Try Again Later

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Fix payment issues on your account

If you try to purchase something on Google Play only your payment is declined or won't process, effort the steps below.

Troubleshoot Payment and Society Issues

If y'all've bought something then accept a problem with or question nearly it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you lot take a ruby alert, enter your payment information and wait for the team to reply.

    Google Pay notifications

  4. Cheque your e-mail for the review results.

Try to pay with a different payment method

If in that location'south a problem with one payment method you lot can try paying with a different i.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Go back to the item yous desire to buy & tap the cost.
  3. Tap the electric current payment method.
  4. Choose a different payment method or add a new ane.
  5. Follow the onscreen instructions to complete your buy.

Set credit and debit bill of fare errors

At that place may be a problem with your credit or debit carte if you see one of the following error messages:

  • "Unable to process payment: low card balance"
  • "Unable to complete transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this carte info or try another carte du jour"

To fix these errors, endeavour the following steps:

Make sure your menu & address information is upward to engagement

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this data employ Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to utilize for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Bank check that your menu address matches the address in Google Payments

If your credit card is registered to a dissimilar address that can cause the payment to be declined. Check the naught lawmaking matches your electric current accost.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you lot are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

So, try your purchase over again.

Submit any actress data that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. Nosotros will not be able to process the transaction on your account without this data.

Check yous have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your business relationship to brand sure you lot accept enough to complete the purchase.

Contact your depository financial institution or card issuer

Your card may take specific restrictions which cause the transaction to exist declined. Contact the institution that issued your card to ask near the transaction and see if they know the reason for the refuse.

Prepare errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Balance, Gift Cards, and more)

If you see "Your payment was declined due to an event with your account"

If you come across this message, information technology might exist because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a trivial more data to protect your account against fraud.
  • We need a piddling more information to comply with EU law (Customers from European Marriage fellow member states simply).

To help set up these issues:

  1. Go to the payments eye.
  2. Take action on whatever errors or requests in the payments center.
    • You might demand to verify your identity before you can purchase anything through your Google Account.
  3. Make sure your name, address, and payment information are upward to date.

If you are trying to pay by straight carrier billing (pay through your mobile service provider nib)

If you're having trouble paying through direct carrier billing, endeavour the following:

  • Brand sure you're connected to your carrier network, directly or by wi-fi.
  • Make certain you've added straight carrier billing as a payment method.
  • Make sure you're using the local currency.

If yous still have problems, contact your mobile phone service provider for help.

If you lot tin can't add a payment method or have a trouble with a different payment method

If you're having a trouble with a unlike payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Await for any notifications or requests for information & provide anything that'southward asked for.
  3. Bank check that your address is up to date.
  4. Check that the payment methods listed are the ones you desire to utilise.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte du jour before you can employ information technology again:

  1. Get to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you lot'll notice a temporary charge on your carte statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If you try to verify the payment method again:

  1. Confirm which carte du jour yous want to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than two days: Wait up to ii days.
    • If more than than 2 days: Check your card argument. You should find a temporary charge from Google called "GOOGLE Test," with an 8-digit code.

Carte is grayed out & says "carte is ineligible"

You tin't use this carte du jour for this buy. Try to make the purchase over again with a unlike menu.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

If you employ dual SIM card devices

Check if the right SIM card is in slot 1 and remove whatsoever SIM card from slot 2.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid

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